My Free Spins or Bonus wasn’t credited.

To get started, please follow these steps:

1. Log in to your account and go to the "My Account" section to check out all available bonuses and promotions.
2. Click on "Bonuses" to see a full list of ongoing promotions associated with your account.

If you've received an email or SMS about a bonus or Free Spins but they aren't showing up in the slot, please try the following steps in order:

1. Log out of your account and log back in several times, then reopen the slot.
2. Clear your browser’s cache and cookies, close the browser, and then reopen both the browser and the slot.
3. Attempt to log in using a different browser or device (like a laptop, tablet, or phone) and access the slot.
4. Use incognito mode to open the slot again.

If you need any further help, please don't hesitate to reach out!